This Privacy Policy explains what information Costa Rica Northwest ("we", "us") collects when you request a quote or book a transfer through this website, how we use it, and the choices you have.

Information We Collect

When you submit a quote request or booking through our website, we collect:

• Contact details: first name, last name, email address, and phone/WhatsApp number.
• Trip details: pickup/drop-off location, trip type, passenger count, and your preferred payment method (cash or card).
• Flight details: airline, flight number, and arrival/departure date and time, when provided.
• We do not collect or store credit card numbers through this website. If you choose to pay by card, that payment is handled in person, not through this site.

Phone Verification

For confirmed bookings, we verify your phone number using a one-time SMS code sent through our verification provider. Your phone number is shared solely to send and confirm this code.

How We Use Your Information

• To prepare and send you a quote or booking confirmation.
• To coordinate your airport pickup or drop-off, including flight tracking.
• To respond to questions you send us by email, phone, or WhatsApp.
• To maintain an internal record of bookings for accounting and customer service purposes.

Cookies & Advertising

This site uses a Google Ads tag to measure the effectiveness of our advertising. This tag may set cookies in your browser to record that a quote request or booking occurred after clicking one of our ads. We do not use this data to identify you personally. You can control or delete cookies through your browser settings, or opt out of personalized advertising through Google Ads Settings.

Data Retention

We retain booking and quote records for as long as needed for accounting, customer service, and legal purposes.

Data Security

Your information is stored using Google's infrastructure (Google Workspace) and transmitted over encrypted (HTTPS) connections. While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure.

Your Rights and Choices

You may contact us at any time to ask what information we hold about you, to request a correction, or to request deletion of your information, subject to our legitimate business and legal record-keeping needs.

Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

• Email: info@costaricanorthwest.com
• Phone / WhatsApp: +506 8302-2524